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FirstMed
Memphis, TN
Published
August 30, 2021
Job Type
Contractor

Description

Do you love building solid customer relationships and want to get your foot in the door with a healthcare company? Then this position may be for you. Be prepared to come into a dynamic and fast-paced environment in this Healthcare Customer Service Representative role. If you're looking for a short-term temporary engagement and are available to work, this could be the Healthcare Customer Service Representative position for you!

What you get to do each day:

- Retrieve and oversee the sending of written business communications
- Receive and place telephone calls
- Facilitate business development and client referral goals by actively cross-selling and referring customers
- Contribute accurate, friendly customer service in a timely fashion
- Work in a fast-paced setting
- Meet all performance metrics
- Process medical claims
- Work in a call center setting
- Answer inbound calls
- Assist members with determining eligibility and benefits

Requirements

  • 1+ years of call center experience
  • 1+ years of healthcare experience
  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external
  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent communication skills (written and verbal)
  • Strong technical skills including proficiency with Microsoft Office
  • Positive attitude and an approach to work rooted in professionalism
  • Strong customer service and office administrative skills
  • Strong problem-solving skills
  • Demonstrated experience performing extensive research to resolve complex customer inquiries
  • Knowledge of medical terminology
  • Proficiency in medical claims

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