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Coast Fun Tours
Memphis, TN
Published
August 30, 2020
Job Type
Full Time

Description

If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position. Articulate, highly-skilled candidates who love building solid customer relationships will be interested in this Customer Service Representative position. This could be the Lakewood Customer Service Representative position you"re looking for, if you"re available for a long-term contract / temporary engagement.

Responsibilities

- May support business development and client referral goals by actively cross-selling and referring customers
- Manage incoming telephone calls
- Field and send written business correspondence
- Deliver outstanding, friendly customer service in a timely fashion

Requirements

- Customer service experience desired
- Basic knowledge in computer software programs and office equipment
- 2+ years experience with performing in a goal-driven & customer-focused environment preferred
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Customer service and office administrative skills
- Sound written and verbal communication skills
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Achievement-oriented, positive attitude, and an approach to work rooted in professionalism
- Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and internet applications
- Excellent problem-solving skills

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

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